Raha’s Return Policy

Protocols for replacing or returning goods with regard to consumer protection rights & the Kuwaiti Ministry of Commerce are detailed below. For any further enquiries, kindly contact our customer service team 7 days a week, between 9 am to 11 pm.

                    WhatsApp: [phone]

                    Call Center: [phone]

                    Email: [e-mail]

Chat is available on both our website & application.

• The consumer shall have 14 days from the delivery date to replace or return applicable goods and recover the paid price thereof.
• The original invoice is required for any return, exchange, or warranty service.
• The goods should be in the same condition as when purchased. Kindly prepare a picture to show our customer service team when you submit your return request.
• Products with a manufacturer’s defect – due to production, not to normal use - will be exchanged or refunded according to the mentioned above policy.
• Terms for products under warranty are subject to authorized supplier’s discretion.

Once an item is received at our fulfillment center, it will take a maximum of 24 hours for the return to process. Once the return is processed and approved, the credit will automatically reflect on your Raha wallet. If you would like to request bank credit, please contact our customer service team at the contacts listed above. KNET refunds will be settled within one working day (T+1) while credit card settlements will take up to 3 working days (T+3).

Non-Returnable Items

By law, the following items are not returnable or exchangeable:

• Fresh food;
• Frozen food;
• Bakery goods;
• Baby food;
• Baby milk;
• Newspapers;
• Magazines;
• Underwear;
• Swimwear;
• Medication;
• Any other used consumable products.

The above items are welcome to be kept by you but refunded or replaced if in accordance with our terms & conditions. Conditions that would allow such refunds and exchanges include spilled or damaged fresh items, damaged or defective non-food items, incorrect description or delivery, or situations of such nature. If you face any such issue, please contact our customer service team with picture proof of such a situation within 24 hours of delivery.

Incorrect Returns

Please ensure that any item submitted for return is checked for all parts when making a return. If there are missing accessories, components with or without cartons, torn packages, or any other sign of misuse, a refund may be denied.

If you have accidentally sent the wrong item to Raha, please contact our customer service – contact information above - as soon as possible. Raha cannot guarantee your item will be found and returned, and no reimbursement is guaranteed. Items that have been incorrectly returned are not stored by Raha and are donated or recycled when appropriate.